Return
Defective or Damaged Goods
Return: If you receive defective or damaged goods, contact our customer support team within 7 days of receiving your order. We understand that receiving damaged or faulty goods can be frustrating, and we want to make the return process as seamless as possible for you. Our dedicated support team will guide you through the return process.
Once we’ve confirmed the issue, we will arrange a return label or courier pickup at our expense. You can receive a full refund for the purchase price or have a replacement product sent to you promptly. We aim to ensure that you have the quality products you expect from us.
Goods Not as Described
In the isolated event that the goods you receive are not as described on our website, we apologize for any inconvenience caused. Contact our customer support team within 4 days of receiving your order. We will guide you through the return process.
When we get the returned item and affirm that it does not match the description, we will issue a full refund, including the cost of the return shipping if applicable, or we can provide you with the correct product. We aim to rectify the situation promptly to ensure your satisfaction.
Services
Our commitment to customer satisfaction extends to our services as well. For services rendered by Thynk Infinite, refunds may be issued under the following circumstances:
– If the service has yet to be provided, and you cancel within 5 days of purchase, a full refund will be issued promptly. Your satisfaction is our priority, and we understand that sometimes plans change.
– If you experience service-related issues not resolved by our support team within a reasonable time frame, you may be eligible for a refund on a case-by-case basis. We value your feedback and aim to deliver high-quality services to our clients.
Refunds
Refund Process
After your return request is approved, we understand the importance of processing your refund promptly. Your refund will be processed within 10 business days or less from the date we receive the returned item or confirm your eligibility for a service refund.
Refunds will be issued using the same payment method for the original purchase unless you request a different method or specific circumstances necessitate an alternative approach. We strive to make the refund process as straightforward and efficient as possible.
Non-Refundable Items
While we are committed to ensuring your satisfaction, certain items and services are ineligible for refunds. These may include:
- Downloadable digital goods or services. Once downloaded, these items cannot be returned.
- Services already fully or partially provided unless a satisfactory resolution is not reached. We aim to work closely with you to resolve any service-related issues to your satisfaction.
- Goods or services that have been used, damaged, or altered after receipt. To be eligible for a refund, items must be returned in their original condition.
- Undergarments purchased. Ensure to confirm details before purchase.
Return and Refund Request Procedure
Contact Customer Support
We understand that requesting a return or refund can be a concern, and we want to make it as simple as possible. Please contact our customer support team via info@https://mtblaze.com/, providing the following information:
- Order number.
- A detailed reason for the return or refund request.
- Photos (if applicable) showing the issue with the goods or services. This helps us better understand the situation and expedite the process.
Return Authorization
Our dedicated support team will review your request as soon as it’s received. We value your time and aim to quickly provide you with a Return Authorization, typically within 10 business days or less if the request meets our policy criteria.
Return Shipment
If your return is approved, you will receive clear instructions on how and where to ship the item. You are responsible for the cost of return shipping unless otherwise stated. We recommend using a reputable shipping method with tracking to ensure a smooth return process.
Privacy and Data Protection
At Thynk Infinite, we take your privacy and data protection seriously. Any personal information provided during the return and refund process will be handled strictly with our Privacy Policy. We are committed to safeguarding your data and ensuring its confidentiality.
Changes to this Policy
Thynk Infinite reserves the right to update or modify this Return and Refund Policy anytime. Ensure to check for any changes, which will become effective upon posting to our website. We believe in transparency and will keep an updated policy on our site.
Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, we encourage you to contact us via info@ticmafrica. Our customer support team is here to assist you, and we value your feedback to improve our services continuously.
By purchasing from Thynk Infinite, you acknowledge that you have read, understood, and agreed to this Return and Refund Policy. We appreciate your trust and loyalty as a customer.
Kindly review this policy regularly to stay informed of any updates or changes as we work to provide the best possible experience for you. Your satisfaction is our priority, and we are here to serve you to the best of our abilities.
